Systems Engineer I

Foundational operational support experience and developing technical troubleshooting skills.\u00A0

Foundational knowledge of virtualization, server administration, cloud technologies, endpoint support, and networking concepts.\u00A0

Working knowledge or exposure to Windows Server, VMware/ESXi environments, Active Directory, basic network configuration including IP addressing, DNS, and routing, Microsoft Azure, Microsoft 365, Azure Virtual Desktop concepts, backup and disaster recovery solutions such as Datto, endpoint management and workstation support, and monitoring or remote management tools.\u00A0

ITIL and service management familiarity a plus.\u00A0

Experience with N-able RMM or similar remote monitoring and management tools a plus.\u00A0

Knowledge of HaloPSA platform preferred.\u00A0

This role supports customer systems infrastructure and desktop computing through Impact\u2019s incident, request, and change management processes, partnering with end users, internal teams, and third-party vendors to restore service and complete server, workstation, application, backup, monitoring, and cloud-related work.

The ideal candidate will assist with monitoring, troubleshooting, and maintaining server, storage, workstation, cloud, and application environments; maintain and update system documentation; support capacity and lifecycle initiatives under the guidance of senior engineers; and assist with planning changes and implementing corrective actions.

This role is designed for an engineer developing technical expertise across multiple technologies while delivering exceptional customer support.\u00A0

Our North Star: Client Centricity

Provide world-class customer support and technical assistance for Impact Networking customer environments.\u00A0

Handle server, workstation, application, backup, monitoring, and cloud-related incidents, change orders, and service requests by restoring service, resolving issues within scope, documenting work performed, and closing cases according to process.\u00A0