Lead Professional Services Implementation Engineer, AI, CX

Bachelor’s degree in a technical or business field (e.g., Computer Science, Information Systems, Engineering) or equivalent work experience.

5+ years of professional experience, including at least 1 year working with digital channels, AI, or bot-driven applications.

Technical Implementation

Lead complex implementations from pilot to full deployment, ensuring scalable, high-performing AI solutions for enterprise customers.

Configure and build CXone AI solutions, covering NLU, IVR/ACD, ASR, digital channels, and knowledge-driven capabilities.

Develop AI applications (chatbots and voicebots) with a focus on code quality, architectural rigor, and system stability.

Integrate systems seamlessly across CRMs, APIs, and customer ecosystems to create cohesive, end-to-end technical architectures.

Guide successful launches by supporting testing, UAT, go-live readiness, and hypercare with post-deployment optimization.