people-ai
Lead Customer Success Manager
At a Glance
- Location
- Remote
- Work Regime
- remote
- Employment
- Full-Time
- Experience
- 10+ years
- Posted
- 2026-07-07T18:44:23.804000+00:00
Key Requirements
Required Skills
Domain Knowledge
- Marketing
- SaaS
Requirements
7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
Deep understanding of Sales, Marketing, and Revenue Operations workflows
Strong experience in customer engagement, renewals, and expansion planning
Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
Responsibilities
Build and execute strategic success plans with clear business objectives and ROI metrics.
Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives
Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
Identify and develop new champions within top accounts to expand Backstory's influence
Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth