Customer Support Technician, Solar/Storage/EVSE - Dutch or German

Experience: A minimum of 2 years of experience in customer support or a relevant technical role.\u00A0

Education: A bachelor\u2019s degree or equivalent work experience is preferred.

Language skills: Fluency in English (minimum B2 level) and one of the following: Dutch or German (minimum C1).

Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.

Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.

Tech savvy: Understanding of electrical systems (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage.

Challenging role in a growing industry: Join a rapidly growing, international company at the forefront of the photovoltaic industry.

Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company stock shares, and other benefits.

Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.

Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.

Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.\u00A0

Hybrid and remote work options: After completing your initial training, you will have the flexibility of a hybrid work setup. Candidates with prior solar technical support experience may be considered for a fully remote role.

Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.

Case management: Track and document customer cases, ensuring timely follow-up.

Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.

Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies.

Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.