Customer Success Manager, Gaming & Entertainment/Media

3–6 years of experience in Customer Success, Account Management, or a similar customer-facing role managing strategic customer relationships.

Experience in digital advertising, CTV, SaaS, AdTech, MarTech, or performance marketing, with the ability to quickly develop expertise in your assigned industry vertical.

Proven success driving customer retention, revenue growth, and expansion across a dedicated book of business.

Experience partnering closely with Sales Executives to deliver exceptional customer outcomes and shared business results.

Comfort using data and performance insights to identify opportunities, solve problems, and demonstrate business value.

Experience with Salesforce, Intercom, or similar CRM and customer engagement platforms.

Manage a portfolio of customers within your assigned industry vertical, serving as their primary advisor throughout the customer lifecycle.

Build trusted relationships with key stakeholders by developing a deep understanding of each customer's business, goals, competitive landscape, and marketing strategy.

Drive customer retention, revenue growth, and long-term success through proactive account planning, business reviews, campaign optimization, and strategic recommendations.

Identify expansion opportunities and partner with the sales team within your vertical to grow customer investment, strengthen relationships, and achieve shared revenue goals.

Lead new customer onboarding, ensuring customers quickly realize value and become confident, successful users of the MNTN platform.

Become an expert in your assigned vertical by understanding industry trends, seasonal opportunities, performance benchmarks, and evolving customer needs, then applying those insights to help customers grow.