Customer Success Associate

1+ years in a customer-facing role.

A solutions-oriented mindset and commitment to providing an outstanding customer experience.

A quick and flexible learning style with the ability to navigate new technology platforms.

Compensation: $22/hr with the potential to earn up to $25/hr in your first 6 months depending on performance

Monthly Bonus: Can range anywhere from $0 - $1,300/month

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans

Company HSA, FSA, Dependent Care, 401k, and commuter benefits

Employer-funded life and disability insurance coverage

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services.

As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers.

Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications.

Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency.

Promote brand trust and loyalty by delivering exceptional support  to our customers via phone, chat interactions and email.

Identify trends, gather  key insights, and contribute ideas to improve customer support processes and product experience.

Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.

By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.

Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.

We’re proud to be recognized as one of

Forbes’ Most Innovative Fintech Startups in 2025

and