Merchant Performance SpecialistCorporate Opportunities | Coppell, TexasPosted 03/03/26

High School diploma: additional qualifications will be a plus.\u00A0

Minimum of 3 years\u2019 experience in Operational background with a finance Operation or experience in Financial Services/Merchant Services industry in an operational or account management capacity.\u00A0

Skilled in Microsoft, specifically Outlook, Word, and Excel.\u00A0

Excellent time management and organizational skills.\u00A0

Excellent verbal and written communication, and analytical skills.\u00A0

Persuasive and goal-oriented.\u00A0

Competitive\u00A0Compensation!

Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!

High-growth organization with advancement opportunities!

Diverse, Collaborative, & Fun Work Environment!\u00A0

\u00A0

Provide exceptional service and prompt attention to all inbound communications from merchants.\u00A0

Perform a variety of outbound calls to existing merchants to drive utilization and performance.\u00A0

Document all work in Sugar CRM, capturing all relevant details of the interaction with a merchant.\u00A0

Provide American First Finance management with accurate feedback from merchant interactions.\u00A0

Prioritize workload in order to provide an efficient experience to our merchant partners.\u00A0

Accurate and timely resolution of requests received through Sugar CRM for existing merchants.\u00A0