Senior/Staff Service Designer (HHS)

Experience applying service design methods to improve services and organizations

Ability to conduct and synthesize research to uncover needs and guide design

Experience creating artifacts such as service blueprints, prototypes, or workflows to translate insights into implementation

Familiarity with accessibility requirements such as Section 508 and inclusive design practices

Strong facilitation and collaboration skills to influence stakeholders and align teams

Clear communication skills with executives, stakeholders, and delivery teams

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For a Service Designer at Skylight, the current salary ranges are as follows:

Associate Service Designer: $90,000–$125,000

Service Designer: I: $120,000–$140,000

Service Designer II: $135,000–$160,000

Senior Service Designer: $150,000–$185,000

Staff Service Designer: $170,000–$203,000

At Skylight, service designers tie together human, digital, and physical interactions to create or change how government organizations operate in order to create or improve a service. Service designers are expected to understand the problem and organizational landscape, identify opportunities, and iteratively develop services and solutions.

The U.S. Department of Health and Human Services (HHS) is launching one of the most ambitious transformations in government — and this is a rare chance to be part of it. You’ll join a high-impact team of product managers, researchers, designers, engineers, and security experts working side-by-side with HHS leadership to modernize the systems people rely on to access healthcare, strengthen cybersecurity that protects personal data, launch digital services used by tens of millions every day, and integrate data and AI responsibly into daily work across the department so teams at every level can make smarter, safer decisions.

As a service designer on this project, you’ll work across disciplines to translate strategy into real improvements. You’ll conduct research, synthesize insights, and create service blueprints that guide implementation. Just as importantly, you’ll prepare federal teams to sustain these improvements by sharing knowledge and practices that last — from training and enablement to reusable tools like templates, playbooks, and decision records.

Lead service design strategy and planning to shape high-impact engagements

Conduct research and synthesize findings into actionable insights and service blueprints

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.