Lead Product Manager, Self Service

7+ years of consumer product management experience, operating at a senior or lead IC level.

Strong consumer growth instincts — you think in funnels, activation, and retention, and you've driven measurable growth through disciplined experimentation and worked directly in the data to read results and make the call.

Deep customer empathy, with a habit of shaping product direction from real member needs and friction.

A track record of owning a product or domain end to end — setting vision and strategy, translating it into multi-quarter roadmaps, and being accountable for measurable business and member outcomes.

Comfort as the decision-maker — driving to a call rather than waiting for consensus, influencing across Engineering, Support, and Housing, and engaging senior and executive stakeholders directly

Fluency with AI tools to accelerate discovery, spec writing, and research — and an eye for where AI can improve the Self-Service experience

For full-time U.S. employees we offer:

Competitive medical, dental, and vision

Company equity

401(k) plan with company match

Unlimited paid time off + 13 company paid holidays

Parental leave

Flex is hiring a Lead Product Manager to own our Self-Service experience — the product surface closest to our members' end-to-end journey.

This is the PM who lives inside the full consumer flow: you'll understand every step a member takes in-product, where friction shows up, and how we solve member problems before they reach support.

You'll own the Self-Service domain outright — roadmap, prioritization, and outcomes — and connect that product's performance directly to Flex's top-level business goals.

Success here is measured in member and business outcomes: more needs prevented or resolved instantly without a human in the loop, leading to lower cost to serve and stronger retention.

You'll own the data-backed point of view on which problems we prevent, which we solve directly, and which we route for follow-up — and tie each to a number on the company scorecard.

You'll report to the Senior Director of Product, Member Health, and hold the final call on the Self-Service roadmap.