Senior Customer Success Manager, Fed/SLED

Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals

Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes

As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts.

You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.

Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes.

Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight

Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities

Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments