Senior Technical Account Manager, Cash App Pay & Afterpay

Senior-level experience in account management, customer success, or a client-facing technical role within payments, fintech, or e-commerce

Prior hands-on technical experience in Solutions Engineering, Partner Engineering, Technical Consulting, or software development

Experience managing and growing enterprise accounts, including identifying expansion opportunities and driving commercial outcomes

Solid understanding of payments infrastructure, APIs, integrations, and e-commerce platforms, with the ability to explain technical concepts clearly to both technical and non-technical audiences

Proficiency in JavaScript, HTML, and CSS; comfortable assessing and debugging integration issues across e-commerce and POS platforms

SQL and the ability to leverage it for data analysis and troubleshooting

Block is looking for a Senior Technical Account Manager to support our Cash App Pay and Afterpay merchants across North America.

This team keeps merchants healthy and growing through post-sales technical partnership that protects performance, surfaces opportunity, and drives commercial outcomes.

You will serve as a trusted technical partner to our largest merchants, sitting at the intersection of product, engineering, solutions engineering, GTM, and merchant success.

You will combine deep product and technical expertise with commercial acumen to proactively enable merchants - not just resolve issues - ensuring they are healthy, growing, and fully leveraging Cash App Pay and Afterpay capabilities.

This is a hands-on technical role.

You will use HTML, CSS, and JavaScript to analyze and creatively solve integration issues on merchant websites and in-store terminals, while partnering cross-functionally to support feature and product adoption at scale.