Incident Management & Resilience Lead

Incidents get resolved, but the fixes that would stop them recurring slip down the backlog — and a few weeks later, a version of the same failure comes back.

On a platform as critical as Buildkite's, we've decided not to, which is why we're creating a role whose whole remit is to own how we respond to incidents and design them out for good.

Buildkite runs production builds for teams like OpenAI, Anthropic, Uber, Shopify, Airbnb, Canva and Pinterest — software delivery in the critical path for over a billion daily users.

Until now, Incident response has been carried by whoever was closest, in the gaps between everything else they own.

But "held up" is no longer the bar for a platform this critical.

We'll be asking you to set the standard for how the whole engineering org detects, responds to, learns from, and designs out the incidents that matter — end to end.