Bilingual Customer Success Manager

1-3 years of experience in Customer Success, Account Management, or related SaaS roles

Experience managing high-volume account portfolios or working in a scaled/tech-touch model

Strong communication skills, with the ability to engage customers effectively in one-to-many formats

A data-driven mindset—comfortable interpreting usage data and customer signals to inform actions

Experience working with CRM/CS platforms (e.g., Planhat, Salesforce)

Experience in digital customer engagement programs

As a Customer Success Manager, you will manage a high-volume portfolio of customers through a tech-touch first engagement model.

Your focus is to ensure customers realize value at scale by driving product adoption, engagement, and retention through structured workflows, digital experiences, and targeted interventions.

You will leverage tools like Planhat, automation, and customer signals to proactively identify risk, trigger outreach, and guide customers toward success—while partnering cross-functionally to deliver a seamless customer experience.

Manage a broad portfolio of Enterprise and Commercial customers using a scalable, one-to-many engagement model

Deliver value through digital touchpoints, including webinars, email campaigns, in-app messaging, and group sessions

Monitor and act on customer health signals (usage, engagement, sentiment) to proactively mitigate risk and drive adoption