Helpdesk Technician

4+ years of experience in a helpdesk, desktop, or IT support role, with senior or Tier 2–3 responsibilities.

Deep hands-on experience with Microsoft Intune, Azure / Entra ID, and Microsoft 365 administration.

Strong understanding of endpoint management, device compliance, and identity access control.

Experience supporting engineering and manufacturing systems (e.g., CAD, CAM, CFD applications).

Strong troubleshooting skills with a proactive, customer-focused mindset.

Familiarity with GCC High or similar secure operational environments.

We’re looking for a Senior Helpdesk Technician to support our growing team in a fast-paced, engineering-driven environment.

This is a hands-on role where you’ll take ownership of resolving complex end-user issues, managing devices through Intune, and administering identity and access systems in Azure / Entra ID.

You’ll work closely with engineering, manufacturing, and operations teams — supporting the systems that keep our organization running, including CAD, CAM, and CFD applications.

Provide Tier 2 and Tier 3 support for Windows and Linux users across engineering and business operations.

Administer and maintain Microsoft Intune for device configuration, patching, compliance, and endpoint security.

Manage Azure / Entra ID identities, MFA, and conditional access policies.

General Matter is enriching uranium in America.

Our mission is to restore our country’s ability to make nuclear fuel. Our fuel will help power AI, manufacturing, and other critical industries. It will power our next generation of reactors. Ultimately, it will power our national ambitions.

We were incubated by Founders Fund, like Anduril and Palantir before us, and we are backed by top tier investors.

Our lean, world-class team of engineers and operators is applying a first-principles approach to solving the problem of nuclear fuel production.

We are a mission-driven company with a culture of urgency, accountability and transparency.