Technical Customer Success Manager

Develop mastery in your understanding of Appian’s products, with superb technical proficiency and a growth mindset as technology continues to evolve.

Become an expert in Appian’s platform, program, and implementation methodology and best practices, many of which are highly technical.

Uncover opportunities to improve customer’s use of the Appian platform through improvements to use case planning, technical implementation, and best practices within their Appian program.

Persuasively recommend areas of process improvement by aligning the right technology solutions to business value, including new and emerging areas of technology such as artificial intelligence (AI).

Build program roadmaps and develop mutual success plans jointly with the customer and drive toward measurable outcomes.

Think critically, creatively, and independently to solve strategic and tactical problems that may be complex, ambiguous, or intractable, with an ability to challenge the customer’s norms when needed to ensure transformative success for the customer.

Uncover and shape each customer’s desired goals, translate these objectives into actionable and prioritized plans, and then drive execution of these plans with the customer.

Drive adoption by empowering clients to become more self-sufficient with building and managing Appian applications and solutions.

Identify opportunities for Appian to reach the client’s business goals and articulate business value cases for additional investment in expanding the customer’s use of Appian.

Identify and remove any barriers to successful adoption and expansion of the customer’s use of Appian software.

Establish yourself as a strategic partner and trusted advisor with key client stakeholders by demonstrating alignment between Appian’s capabilities and the client’s evolving business strategy.

Monitor account health to ensure customer satisfaction and identify opportunities for impactful intervention.