Vendor Account Manager

1-2 years’ operational experience

Knowledge of transportation logistics

Analytical in using data to drive operational and cost improvement

Demonstrate a high level of ownership

Must be able to demonstrate strong customer service skills

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Casual Dress Environment

Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education

Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination

Coordinate and conduct provider performance evaluations

Conduct off boarding for providers not meeting standard expectations

Serve as the first point of contact for all vendor service requests and escalations

Own the day to day vendor interaction and satisfaction