pingidentity
Senior Technical Support Engineer - Elite
At a Glance
- Location
- United States
- Work Regime
- remote
- Experience
- 8+ years
- Compensation
- ement) software Salary Range: $83,000 - $100,000 In accordance with Colorado’s
- Posted
- 2026-03-19T12:36:18-04:00
Key Requirements
Required Skills
Domain Knowledge
- Education
- Engineering
- Healthcare
Requirements
Solid knowledge: REST API, SSL/TLS, IPv4, JSON, LDAP, Proxies
Experienced working with Linux (administration & troubleshooting), Virtualization (enterprise environment), Cloud-based platforms (AWS, Azure, Google Cloud Platform)
DevOps deployments - Docker, Scripting, Kubernetes
Support experience with IAM(Identity Access Management) software
We’re growing quickly, but remain true to the innovative, can-do startup values that got us here.
Opportunity for Education Reimbursement
Responsibilities
Interacting with customers, responding in a professional and efficient manner, helping them identify and resolve technical issues.
Meeting or exceed customer expectations on response quality, timeliness and overall customer experience
Taking end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution.
Communicating with customers and partners through the online support tool, and via audio (top tier customers may call in directly) and video calls and screen-sharing sessions which will occur regularly
Collaborating with Support, Engineering, SREs, Product Management and Customer Success teams.
Showing a respect for all team members and customers at all times