Customer Support Specialist

2-5 years of experience in customer service, order management, inside sales, sales support, supply chain support.

Relevant experience in a coordination or supervisory role with direct interface with customers, ideally in service or maintenance.

Ability to plan, prioritize, and coordinate service schedules and ensure timely completion of maintenance and repairs.

Strong communication skills for coordinating between customers, service teams, and vendors.

Customer-focused approach, with the ability to resolve conflicts, clarify requirements, and ensure client satisfaction.

·         Attractive compensation & benefits.·         Employee Assistance Program.·         Global parental leave program.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website

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Provide internal and external customer support (e.g., basic technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Customer Assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

Coordinates resolution with After-Sales Service and/or Spare Parts teams.

Customer Requests: Coordinates provide an appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices) is in place.

Customer Relations: Proactively informs customers about issue status based on inputs and clarifies any questions.

Ensures a positive customer experience throughout the entire process.