Hospitality Operations Manager

3–5 years of operational experience in hospitality, property management, or related field

Strong communication and organizational skills

Experience coordinating or delivering fieldwork in a fast-paced setting

Proven ability to solve problems and act with urgency

Tech savvy and comfortable using mobile and desktop task tools

Valid driver’s license and reliable transportation required

Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position.  Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors.  Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Generous PTO Policy

12 Paid Holidays

Ensure homes under your stewardship are consistently FCS and guest-ready

Directly manage a team of housekeepers, overseeing day-to-day operations including scheduling, task assignment, performance monitoring, and providing ongoing coaching and feedback.

Prioritize and delegate tasks, determining which responsibilities to handle directly and which to dispatch to Hospitality Coordinators for completion, such as inspections, restocks, and other hospitality touches across the zone

Collaborate with Hospitality Coordinators and other Hospitality Operations Managers in your zone to support a team-first mentality at all times

Maintain property-level expertise by visiting homes regularly and anticipating guest or owner issues

Act as the operational point of contact for assigned homeowners, ensuring responsiveness and support

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win

As a Hospitality Operations Manager, you’ll play a key role in ensuring exceptional stays and satisfied owners within your assigned zone. You will be directly responsible for the stewardship of a subset of homes within your zone and the relationships with their owners, while at the same time adopting a team mentality to make sure the entire zone is operating well.

You’ll work alongside Hospitality Coordinators and report to the Team Lead, Hospitality Ops. Your primary focus will be on operational execution — making sure homes are functional, clean, and stocked (FCS), supporting guest readiness, resolving in-stay issues, and proactively maintaining owner satisfaction.

This is a field-based, people-first role ideal for someone who loves hospitality, problem-solving, and ownership.