Technical Support Engineer Intern (Summer 2026)

Currently pursuing an undergraduate degree in a Computer Sciences or related field

Self-driven and capable of learning new technologies/systems/features with some guidance

Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7

Experience using Linux

Experience in command line and tools, including curl, dig, traceroute, openssl and git

Experience writing scripts in Bash, Python, JavaScript, or other scripting languages

Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you’ll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You’ll gain hands-on experience with our products, learn the inner workings of Cloudflare’s offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!

Collaborate with senior engineers to analyze and troubleshoot customer issues

Track support requests using our ticketing system

Participate in team meetings to discuss and share feedback

Help create and update technical documentation and run books

The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.