Customer Success Manager II - Specialty Markets

5+ years of experience in Customer Success, Account Management, or Sales.

Proven track record of retention, expansion, and lead generations from your book of business.

Proven Revenue Ownership:

You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer’s bottom line.

You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay.

Data & Technical Curiosity:

First and foremost our

culture

hinges on

you being

LIT

up in an environment that fosters

At Relay, our Customer Success Manager (Specialty Markets) role involves serving as a customer strategist responsible for managing an expanding portfolio of Mid-Market and Enterprise Multi-Site accounts that showcase the versatility of the Relay platform.

It is a key revenue-generating and strategic partnership position within the diverse Specialty Markets sector, which includes segments such as Education, Golf, Facility Management, Healthcare, and others.

The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts.

This team goes beyond maintaining current states; they drive significant value from existing sites, map complex customer organizations to 'farm' accounts, and develop multi-threaded relationships from frontline teams to corporate offices.

Ensuring customers, even in markets with varying scales, leverage Relay’s core value proposition and latest roadmap applications is essential for driving operational excellence.

Relay is at a transformative inflection point, and our Specialty Markets are the proving ground for the platform’s universal applicability.