IT Desktop Support Technician

Proven experience providing onsite

Strong working knowledge of Windows operating systems (macOS familiarity is a plus).

Experience supporting Microsoft 365 desktop applications from an end-user perspective.

Hands-on experience with laptop imaging, configuration, hardware troubleshooting, and peripherals.

Basic understanding of networking concepts (

, Ethernet, printers, VPN connectivity).

Provide Tier I/II onsite desktop support for Windows laptops, monitors, mobile devices, docks, and peripherals.

Respond to, triage, and resolve IT service tickets related to local user issues in

Troubleshoot hardware, operating system, and standard software issues for end users.

Configure, image, deploy, refresh, and decommission laptops for new hires, replacements, and offboarding.

Support conference rooms and onsite meetings, including AV setup, displays, cameras, and basic troubleshooting.

, including device setup, equipment