Senior Director, Customer Success

5+ years in a client-facing SaaS role (Customer Success, Sales Engineering, Product Specialist, or similar).

2+ years leading high-performing teams.

Data-driven decision-maker who uses metrics and insights to prioritize and measure success.

Competitive compensation package

Equity opportunities

Comprehensive health, dental, and vision coverage

Flexible PTO and remote work options

Learning & development resources

A high-impact role in a fast-growing, mission-driven company

We’re looking for a Senior Manager, Customer Success to lead, develop, and inspire a team of client-facing product experts who help our customers get maximum value from AlphaSense.

As a leader in our Customer Success organization, you’ll partner closely with Account Executives (pre-sales) and Account Managers (post-sales) to ensure our CSMs are delivering exceptional engagements - from high-impact demos that win new business to adoption campaigns that drive long-term success.

You’ll set strategy, coach for performance, and ensure we have the right coverage and resources in place to support our most important accounts across the financial services markets.

Lead & Develop a High-Impact Team:

Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements.

Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes.