gardacp
Technical Support Analyst
At a Glance
- Location
- New York, United States
- Experience
- 2+ years
- Posted
- 2026-07-07T12:50:54-04:00
Key Requirements
Required Skills
Domain Knowledge
- Education
- Engineering
- Finance
- Healthcare
Requirements
2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
Experience supporting executives or trading floor environments
Ability to lift and install IT equipment
Experience with endpoint tools (e.g., Intune or SCCM)
Compensation & Benefits
$90,000
—
$115,000 USD
Responsibilities
End-User & Desktop Support
Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.
Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory.
Liaison & MSP Coordination
Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams.
Build strong relationships with support and engineering teams to improve responsiveness and service quality.