Partner Support Specialist

Proven experience in customer service, customer support, or other client/customer facing roles

Veterinary industry experience is a plus

VEG works directly with veterinarians all over the country and Canada in our signature partnership program.

As part of this program, general practice veterinarians are able to provide after hours support to their customers for all pet emergencies.  VEG provides discounts to customers referred directly to us, as well as services and benefits to the referring veterinarians.

This role will be directly responsible for onboarding interested veterinarians and ensuring that partners feel that their participation in the program is valuable to them and their practice.

You will own the end to end process of onboarding these new vets into the program and ensuring their first impressions of working with VEG reflect the VEG way.  A key part of this is ensuring that new partners complete the setup of call forwarding from their practice to their local VEG during off-hours, and helping to make this process smooth and non-intimidating.  You will also continue to support partners on an ongoing basis, ensuring that their needs are met and facilitating the relationship between the veterinarian and the staff at their local VEG hospital.

Manage the end to end onboarding process for veterinarians entering the partnership program.  Help walk our new partners through the process, and help to facilitate all the logistics of the onboarding process, including call forwarding activation with the veterinarian’s phone provider.

Support & Issue Resolution:

In 2014, VEG was born with a mission to help people and their pets when they need it most by challenging norms and fixing the ER experience. Since then, we’ve expanded rapidly, with hospitals nationwide open 24/7/365, and created an ER experience that focuses on what our pets and pet parents really need. We’ve done the same for our people (VEGgies), finding a way to say YES so they are empowered to achieve great things, grow in unexpected ways, and find a place where they truly belong.

We’re rethinking emergency care from every angle—from how we run our hospitals to how we support the people working inside them. That’s where our headquarters team comes in. Whether building technology to make our hospitals more efficient, recruiting and growing incredible VEGgies, or bringing our brand to life through marketing, our VQ (VEG Headquarters) team makes it all possible—ensuring our hospitals and people have everything they need to help pets and their families.

VEG is a 2025 and 2026 certified Great Place to Work®.