Collections Specialist

2+ years of collections experience

5+ years of collections experience

The Collections Specialist is responsible for handling outbound and inbound calls from customers to determine the best possible method to permanently resolve delinquency by using a variety of collections and workout techniques.

The Collections Specialist is also responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve delinquent accounts.

Compare and evaluate possible loan resolution solutions and decide which solutions to recommend to customers to best meet their needs and

Responsible for prompt and accurate response to customer's servicing questions and concerns.

with other loan maintenance requests.

Input data and verify information to process electronic payments.