broadstreet
IT Support Specialist
At a Glance
- Location
- Campbell River, British Columbia, Canada
- Experience
- 1+ years
Key Requirements
Required Skills
Certifications
- SAFe
Domain Knowledge
- Regulatory
Requirements
Minimum 1 year of direct work experience in user support
Experience with Microsoft Office 365 administration would be an asset
Strong knowledge of Windows.
Familiarity with common software applications and IT hardware.
Basic understanding of networking concepts and protocols.
Excellent problem-solving and troubleshooting skills.
Compensation & Benefits
Employer paid extended health, vision, and dental coverage (including family)
Employee and Family Assistance Program
Yearly health and wellness benefit
RPP eligibility after one year
Employee recognition program
In-house professional development opportunities
Team
Technical Troubleshooting: Identify, troubleshoot, and resolve technical issues to ensure minimal disruption to user workflows.
End-User Support: Provide comprehensive support to end users, addressing both hardware and software issues across various devices and systems.
Training & Documentation: Develop user-friendly training materials and articles to empower end users. Offer personalized training sessions to enhance user competence with IT tools.
On-Site & Remote Assistance: Deliver timely, hands-on assistance either on-site or remotely, ensuring users are supported wherever they are.
Proactive Solutions: Anticipate user needs and proactively provide solutions to common or recurring technical issues.
System Support: Support Microsoft Office Suite, Microsoft 365, mobile devices, and other common software suites. Ensure smooth functioning of essential systems for end users.