Senior Manager, ServiceNow Senior Developer - Operational Technology

Proficient in JavaScript and familiarity with Python for automation tasks and good advance working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.

ServiceNow Certified System Administrator

Configuration Management Database (CMDB) Fundamentals

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.

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The Senior ServiceNow Developer will lead the design, development, and optimisation of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences.

This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.

Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.

Experience in OTM, SAM with exposure to ServiceNow mobile applications and performance optimisation is highly desirable.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.