Customer Support Engineer

Base salary range of $85,000–$94,000 USD, plus bonus and equity. We offer a 401(k) plan with employer match, along with a comprehensive health benefits package. Final compensation depends on seniority, relevant experience, and performance throughout the selection process.

Resolve inquiries related to Microblink Products, including code debugging, integration updates, and configuration optimization

Guide customers through the Microblink products, helping them navigate features like identity verification, workflow creation, fraud detection, biometric matching, and analytics

Assist developers in implementing/upgrading Microblink technology across various platforms (iOS, Android, Web, and various cross-platform frameworks)

Triage, document, and escalate technical bugs to the Engineering and Product teams while maintaining SLAs and clear communication with the client

Analyze support trends and product performance to provide actionable insights to the Product owners for future roadmap development

Microblink is the Identity Intelligence OS that establishes Know Your Actor: control over people and agents, how risk is assessed, and how decisions are made across digital journeys. Built for an adversarial AI era, Microblink replaces static verification with continuous identity control. As the only solution spanning IDs, biometrics, and payment cards, Microblink delivers a real-time command center where signals, policies, and decisioning can be calibrated with granular precision. Companies use Microblink to adapt faster than fraud, optimize outcomes over time, and enforce trust at scale across onboarding, authentication, and every moment in between. In 2025, Microblink processed 2.9 billion identities across 195+ countries/territories. Its proprietary Fraud Lab generates 100,000+ images monthly for training and testing models, achieving 100% deepfake detection in DHS-powered testing.

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