Customer Service Representative I

Minimum of one year of experience in a high-volume customer service role, preferably in water filtration, environmental services, or a related industry.

Familiarity with water quality standards and filtration technologies is an advantage.

Ability to understand and explain technical concepts related to water filtration systems.

Knowledge of customer service principles and practices.

Effective listening skills and a customer-focused approach.

Demonstrate a commitment to excellence and professionalism in customer interactions.

Competitive compensation based on your skills, qualifications and experience

Comprehensive medical and dental coverage, retirement benefits

Family building benefits, including paid maternity/paternity leave

10 paid holidays and Paid Time Off

Continued professional development opportunities and educational reimbursement

Additional perks such as fitness reimbursements and employee discount programs

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in the water quality and filtration industry.

The ideal candidate will play a key role in delivering excellent service to both B2B and B2C clients by addressing inquiries, resolving concerns, and ensuring customer satisfaction with our water filtration products and services.

This role requires a strong understanding of water filtration systems, the ability to troubleshoot technical issues, and a passion for helping customers find the best solutions to their water quality needs.

This position reports to the Customer Service Supervisor, and this role is remote.

Respond to Customer Inquiries:

Handle incoming calls and email requests from customers regarding water filtration products, services, and water quality concerns.

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.