Workforce Operations and Systems Access Manager

Data-driven decision making

- Able to collect, analyze, and interpret data to make informed, objective decisions.

Process optimization

- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Technical Proficiency

- Expertise in system configuration, maintenance, and analysis, coupled with proficiency in relevant software and tools.

Accelerated Growth Environment:

Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.

Top Tier Compensation Package:

Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.

Paid Time Off:

Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.

Own the calculation of headcount requirements for non-frontline teams, including required inputs, planning cadence, and approvals. Escalate risks when staffing levels will not meet response time targets.

Ensure seamless access and system provisioning for GCS personnel during onboarding and offboarding, collaborating effectively with internal and external stakeholders.

Supervise and support the Jr. GCS Business Systems Administrator, guiding their work in onboarding and offboarding and overseeing overall maintenance of employee data and permissions across multiple systems.

Hold outsourced Workforce Management partners accountable for executing staffing plans accurately and on time, escalating risks and gaps as needed.

Independently analyze data to identify root causes of staffing or system issues and drive process improvements.

Develop reporting and analyses to support staffing decisions, service-level monitoring, cost efficiency, and operational risk reduction.