Senior Program Manager, Creator Community

6+ years of end‑to‑end program management experience

in customer education, creator/community programs, customer advocacy, developer relations, or partner/ambassador programs in a B2B SaaS environment.

Proven success designing, launching, and scaling creator or customer communities

that deliver measurable outcomes (e.g., adoption, retention, expansion, pipeline influence, case deflection).

—you’re comfortable setting vision and goals, building roadmaps, running pilots, and then systematizing what works into repeatable playbooks.

, with experience defining KPIs, working with analytics teams or tools, and using data to optimize engagement, retention, and business impact.

Join an ambitious tech company reshaping the way people build digital experiences

Full-time employees receive Stock Options for the opportunity to share in the success of our company

Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.

Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.

We value

Work-Life balance

Contentful’s Learning Services team is launching a global Creator ecosystem that transforms how marketers, designers, content managers, and developers learn how to build personalized digital experiences with Contentful.

, you will design and scale the foundational systems, community structures, credential offerings, and recognition frameworks that empower practitioners to share their expertise and accelerate customer activation.

In this high-visibility role, you will define the multi-year Creator strategy and shape digital community experiences, while providing feedback loops that help to shape business strategies and product roadmaps.

You’ll partner across teams to ensure Creator contributions directly improve customer outcomes and advance Contentful’s industry leadership.

You’ll pair strategic thinking with hands-on program execution, building systems and community-driven learning experiences that scale globally.

This role reports directly to the Senior Director, Learning Services.