Implementations Project Manager - Utility Customer Care & Billing Software

Basic level knowledge of business-related software applications and services.

Basic level knowledge of the Utility or Telecom industries.

Basic level ability to set and manage internal and external Member/Customer expectations.

Basic level ability to troubleshoot.

Basic level understanding of change management best practices.

Basic level knowledge of Utility/Telecom software and software integrations.

In the position, you will be responsible for performing software implementations for Member/Customers and managing implementation projects.

You will provide application support to customers and validate the accuracy of their converted data.

Utilizing your customer service and critical thinking skills, you will train personnel on all aspects of the application and answer questions on the functions/usage of the Customer Care and Billing (CC&B) product via telephone, e-mail, remote, or on-site.

For more information on Energy CC&B, click

Present and share software application usage information and best practices with Member/Customers as it relates to assigned project plan.

Assist in validating and verifying the accuracy of converted data.

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld’s Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.