Manager, Product Help Center

Partner cross-functionally

to identify systemic issues and drive continuous improvement.

Act as a strong partner to clinical and operational teams by reducing friction and improving response times.

In partnership with Learning & Development, create self-service resources, knowledge bases, and training materials for internal users

Partner with technology teams to improve and optimize the platforms you’ll support.

Collaborate with legal, compliance, and security teams as needed

The role offers a base salary range of $130,000 - $160,000 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

Competitive medical, dental, and vision insurance

Healthcare and Dependent Care FSA; Company-funded HSA

401(k) with 4% match, vested 100% from day one

Employer-paid short and long-term disability

As Manager, Product Help Center, you will lead and scale a high-impact support function serving both our internal care teams and, in time, our caregivers and patients, primarily with technical issues. In this role, you will:

Build, scale, and lead a high-performing support team

across multiple channels and user groups by establishing service standards, processes, and support collateral, while supporting and mentoring a team.

Develop and execute a comprehensive support strategy

that serves both internal team members and is prepared to serve external customers (patients and caregivers).

Continually analyze trends in support data and lead root-cause analyses to identify systemic problems and improvement opportunities.

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.