Field Tech Support Specialist

Minimum of 3 years of experience in field service or a similar technical support-related position.

Prior experience with electro-mechanical equipment, servos, sensors and actuators.

Experience reading Electrical Schematics.

Experience working with 200 – 440-volt equipment (High Voltage)

Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard)

Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services.

Provides onsite support by assisting in fault isolation of electro-mechanical systems.

Identifies necessary parts to resolve customer equipment failures.

Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests.

Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.

Maintains accurate customer service records and reports within the Case Management System/CRM.