Associate Manager, Product Operations

You have 3–6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field — ideally with time spent owning a partner-facing KPI end-to-end.

You've built operational mechanisms from scratch — onboarding flows, performance reviews, escalation paths, feedback loops — not just run mechanisms someone else designed.

You think in metrics.

You can define a KPI, instrument it, and tell the difference between a real signal and noise.

You communicate clearly across audiences — translating frontline merchant pain into crisp product asks, and translating product/engineering tradeoffs back into language merchants and field teams understand.

Bonus: experience launching new technology, hardware, or operationally complex products with external partners.

Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies.

Autonomy only works when merchants — restaurants, retailers, and other partners — can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it.

We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering.

Own merchant adoption and performance KPIs for autonomy end-to-end — defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it.

Build the playbooks and operational mechanisms to onboard merchants to autonomy — from first conversation through training, go-live, and steady-state ops — and scale them across markets.

Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models.

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you want to work on commercializing autonomy and robotics in a service used by millions of people — and on bringing the merchant partners who power that service along with us — then we want to talk to you!