Senior IT Support Analyst

5+ years of experience in IT support, helpdesk, or end-user desktop support, with progressive responsibility

Proven experience mentoring or leading junior technical staff

Expert-level knowledge of computer systems, networks, and hardware

Expert proficiency with Windows, macOS, and ChromeOS

Advanced proficiency with MDM tools (Intune, JAMF, BigFix), including policy creation and deployment strategies

Strong scripting skills in Bash/Shell/Python; proven track record of building automation to improve operations

California Base Salary:

$85,000-$115,000

Equity + Benefits

including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Your actual level and base salary will be

determined

Serve as a senior point of contact for complex IT issues, providing escalation support via phone, email, remote tooling (Teams/BigFix), and in-person interactions

Mentor and provide technical guidance to junior IT support team members

Lead troubleshooting efforts for complex technical issues related to computer systems, networks, and hardware

Own and drive resolution of high-priority incidents and service requests

Troubleshoot and support macOS, Windows, and ChromeOS environments at an advanced level

Ensure ongoing usability of client computers, peripheral equipment, and software within established standards; recommend and implement improvements to existing processes