Member Experience Associate - Female Locker Room, E Madison

Experience in luxury hospitality, fitness, wellness clubs, or member based environments preferred.

Strong communication and interpersonal skills with a welcoming, polished demeanor.

High attention to detail and a passion for maintaining refined environments.

Ability to multitask in fast paced surroundings with calmness and professionalism.

Demonstrates discretion and good judgment when handling personal items and sensitive interactions.

Physical Requirements

ADDITIONAL INFORMATION

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

We offer competitive salary, benefits, and industry leading commission opportunities for club employees

Complimentary Club membership

Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations.

Luxury Service & Member Engagement

Maintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.

Build rapport with members and serve as a trusted resource for questions, requests, and support.

Represent the brand’s culture, service ethos, and luxury positioning in every member engagement.

Locker Room Operations & Facility Standards

OUR STORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,

SoulCycle and Equinox Hotels

are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE:

We are passionate about