Director, Client Services

4+ years of experience delivering software platforms or complex programs to clients with increasing size and complexity

Proven experience working on clients with $5M+ in annual business

Experience in pharmaceutical life sciences, health tech, or a SaaS/platform environment serving pharma clients

Proven ability to operate as a strategic consultant to pharma brand teams, translating business objectives into program design and delivery plans

Experience building and owning governance structures, delivery frameworks, and cross-functional operating models for complex, multi-phase programs

Demonstrated track record leading and developing high-performing CS or account teams

Base salary range: $120,000–$135,000. Where you land within the range will reflect your skills, experience, and location, while keeping team parity in mind and leaving room for future growth.

Impiricus focuses on taking care of our teammates’ professional and personal growth and well-being.

Healthcare

: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge

HSA, FSA & DCFSA

The Senior Director, Client Services is responsible for the overall success of every program in their portfolio.

You will set the strategy, design how programs run, resource them correctly, hold the quality bar, and keep clients confident throughout the engagement.

You will lead a team of CS Managers and function as the strategic and operational backbone of your customer and teams — translating client goals into clear operating plans, driving accountability across internal and external stakeholders, and ensuring the commercial health of your book of business.

Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America on their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs, and accelerate patient access to the treatments they need.

With our unique access to the largest opted-in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real-time channels that life science companies need to deliver clear, reliable, and evidence-based resources directly into the hands of HCPs. Guided by a council of 2,000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded, and leads to better patient care.