Customer Success Manager, North America

5+ years experience in Customer Success in a B2B Saas Company is a must

3+ years experience with a public cloud platform like GCP, AWS, or Azure

Experience with Customer Success tooling (such as Planhat, Gainsight, Churnzero)

Experience driving success plans and achieving customer targets/goals/objectives

Exceptional ability to communicate and foster positive business relationships with our customers and staff

Demonstrated the ability to learn new technologies and products quickly, and understand how customers use them to drive strategic success

Customer Success Managers at DoiT are the trusted advisors and orchestrators of the customer journey, responsible for ensuring the success of our customers at every stage of the customer experience. Leveraging DoiT Cloud Intelligence™ and DoiT experts (our human intelligence), we transform complexity into clarity and our customer’s challenges into opportunities to drive outcomes that provide quantifiable business value for our customers and the DoiT business.

We are looking for a Senior Customer Success Manager to own a portfolio of customer accounts, driving the post-sale customer experience from onboarding and adoption, to ongoing success accountability for retention ,risk management and mitigation. The ideal candidate is a self-motivated and data-driven individual who is skilled at relationship building, modern CS tools, and rigorous workstream management to achieve success. This role is ideal for a seasoned CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.

Customer Management

Own a portfolio of DoiT’s most strategic accounts and facilitate the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion

Strategically manage and prioritise the customer portfolio to proactively drive engagement, deliver value, and ensure the focus on high-impact accounts.