humaninterest
Manager, Customer Success Support
At a Glance
- Location
- Lindon, Utah, United States
- Experience
- 3+ years
- Compensation
- alary for this position spans $65,000-$70,000 and represents the minimum in
- Posted
- 2026-07-27T19:11:01-04:00
Benefits & Perks
well as dental and vision insurance Competitive time off and parental leave
Requirements
Proven success scaling support operations across multiple channels
Experience within a high volume and startup call centers a big plus
Compensation & Benefits
More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as
BlackRock
,
TPG (The Rise Fund)
, SoftBank,
Responsibilities
As a Customer Success Support Manager at Human Interest, you are responsible for the performance of the team that is the frontline face of the company.
On a daily basis, you demonstrate your passion for helping customers maximize our retirement savings platform.
You leverage strong coaching expertise and 401(k) knowledge to drive team strategy in a way that maximizes the overall customer experience.
With passion and confidence, you will guide, inspire, and develop a team of Customer Success Support Associates who are
Act as a force multiplier for the team by creating an environment which supports constant improvement and development, and where targets are consistently met or exceeded
Coach, performance manage and develop direct reports