Technical Analyst-2

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Basic understanding of web applications, servers, and technologies.

Familiarity with ITSM/ITIL frameworks and ticketing systems.

Exposure to cloud technologies (Azure, O365, AWS).

Prior support of Adobe Experience Manager (AEM) and/or other Content Management Systems.

Experience with monitoring and log analytics tools (New Relic, Azure/AWS Monitoring services).

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30 Paid leaves\u00A0

Public Holidays\u00A0

Casual and open office environment\u00A0

Flexible Work Schedule\u00A0

Family medical insurance\u00A0

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Provide remote front-line support over the phone and through other mediums such as email and ticketing systems.

Manage Service Desk tickets throughout their lifecycle.

Deliver professional support in a fast-paced environment.

Triage, route, alert, isolate, troubleshoot, and resolve system/application issues.

Identify recurring problems and assist in root cause analysis.