Staff Product Designer, AI Transformation

8+ years of product design experience with 5+ years in a customer-facing or consulting capacity

Portfolio demonstrating end-to-end, user-centered design solutions, hands-on prototyping work, and strategic thinking

Ability to travel to customer sites up to 65%

Experience with ServiceNow or similar enterprise workflow and low-code/no-code platforms

Background in product design methodologies, accessibility standards, and inclusive design practices

Familiarity with Agile methodologies and iterative delivery environments

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

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. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Join the Experience (UX) team to build AI-powered design solutions, tackle mission-critical problems, and embed with customers to create real-world impact.

Staff Product Designer, AI Transformation (Forward Deployment)

, who embeds directly with clients to design, customize, and deploy software, you will bridge the gap between product capability and real-world user needs through rapid prototyping.

You'll define and drive experience-led strategies across ServiceNow deployments, working directly with users, forward-deployed engineers, and architects to shape transformative digital experiences that drive adoption and deployment success.

During on-site visits, you'll convert complex requirements into functional UI/UX and technical workflows.

This role is ideal for designers who thrive at the intersection of strategic vision and hands-on execution.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.