Technical Account Manager, Terminal

5+ years of enterprise client-facing technical experience (implementation engineering, solutions engineering, technical account management, or equivalent), with a track record of short, outcome-driven engagements.

Experience with point-of-sale hardware, contactless/EMV acceptance, or retail deployments.

Comfortable operating in an advisory, hands-on capacity for hardware + SDK + API integrations.

Familiarity with REST APIs and webhooks; able to explain practical API usage to engineering teams.

Hands-on experience with mobile (iOS/Android) or web SDKs for payments, and comfortable reading/debugging client-side code during short engagements.

Practical troubleshooting skills for networking, device pairing, and cross-system payment flows.

Support short high-impact Terminal engagements and augment the broader TAM function for enterprise in-person commerce customers.

Run focused technical engagements for assigned Terminal customers — pilots, rollouts, SDK/hardware onboarding, and targeted troubleshooting.

Serve as a technical augment to TAMs and Account teams: provide hands-on integration help, gap assessments, and targeted runbooks during the engagement window.

Guide customers through reader provisioning, pairing, SDK integration patterns (mobile/web), and cloud API usage relevant to the engagement scope.

Diagnose and resolve in-person payment issues that arise during pilots or rollouts (connectivity, pairing, contactless/EMV edge cases, reconciliation signals), escalating appropriately.

Produce concise, customer-facing artifacts (integration checklists, short runbooks, sample snippets) tailored to the engagement outcome.

Technical Account Managers for Stripe Terminal partner with Technical Account Managers to deliver focused, technical engagements for customers adopting or scaling in-person payments. These engagements are typically short-to-medium in length and center on hardware onboarding, SDK enablement, pilot validation, and operational readiness. You’ll help customers move quickly from evaluation to reliable in-store acceptance while surfacing learnings back to Product and Support.

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.