Customer Success Program Manager (Bilingual)

6–8 years of experience in a similar role, such as project management or customer success management in a B2B SaaS environment.

Experience working in SaaS or with post-acute care software solutions, and an interest in the home and community care space.

A university degree (for example, in business, commerce, or a related field) and proven experience managing and nurturing executive-level customer relationships, including executive escalations.

Ability to interpret qualitative and quantitative data into actionable insights and to use those insights to inform program design and iteration.

Demonstrated ability to structure, plan, and manage programs and projects end to end, mapping and improving cross-functional processes, defining repeatable workflows, and building scalable mechanisms that support a growing customer base and internal teams.

Equity in a well-funded, scaling company.

Comprehensive health benefits, telemedicine, and lifestyle spending accounts.

Parental leave top-up and family support programs.

We are looking for a Customer Success Program Manager (Bilingual) to join our Customer Success organization, reporting to the Director, Scaled Customer Success.

In this role, you will design, execute, and lead cross-functional programs that help our customers realize measurable value from AlayaCare at scale.

You will focus on identifying customers with similar needs, grouping them into portfolios, and building repeatable, scalable programs that drive adoption, engagement, and customer outcomes.

You will own the full feedback loop from insight collection through to program design, implementation, enablement, and measurement, and you will be accountable for the planning and delivery of key programs and events that deliver consistent value across our customer base.

Own a portfolio of customer groups with similar profiles, and design, launch, and manage recurring programs (such as group events and education) that drive consistency, awareness, and measurable success.

Define and build the Program Management function for Scaled Customer Success in partnership with the Director, Scaled Customer Success.

At AlayaCare, we’re more than just a fast-growing SaaS company – we’re a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a strong culture of transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare offers the opportunity to grow your impact, your skills, and your career.