Customer Success Manager, AI Outcomes

We are an AI-first company.

You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact

3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS

Experience working with enterprise customers and engaging with senior stakeholders and executives

Demonstrated ability to translate customer needs into practical solutions and business outcomes

Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level

Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization

Partner with customers to map and redesign critical workflows

Identify and activate AI-powered use cases within these workflows

Translate customer goals into a clear value hypothesis, success metrics and practical AI solutions

Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement

Conduct strategic adoption business reviews that focus on outcomes, ROI and future opportunities