Senior Operations Specialist

A bachelor’s degree in a related field, and 5+ years of hands-on laboratory experience in a clinical, central, research, specialty, or biomarker driven lab environment.

Strong understanding of end-to-end sample lifecycle processes, from receipt and accessioning to analysis and reporting.

Experience in process mapping, workflow analysis, or operational improvement.

Nice to have:

Background in Operational Excellence, Lean/Six Sigma, or continuous improvement.

The Senior Operations Specialist for PFM Labs will play a critical role in driving operational excellence across laboratory workflows. This role focuses on improving efficiency, standardization, quality, and cross functional alignment within PFM lab operations. The ideal candidate brings hands on laboratory experience (minimum 5+ years) and a strong understanding of end-to-end lab processes, enabling them to partner effectively with scientific, operational, and quality stakeholders.

Reporting directly to the VP of Business & Operational Excellence, the Process Expert will support the evaluation, design, implementation, and continuous improvement of lab workflows, ensuring seamless execution, clear responsibilities, and consistent delivery to internal and external partners.

Process Mapping & Optimization

Map current and future‑state laboratory processes, including roles, handoffs, and decision points.

Participate in root-cause problem-solving techniques with stakeholders to identify core process challenges.