Clinical Applications Specialist I

Consistently upholds and reflects the core ethical principles and values that bioM\u00E9rieux promotes.

Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives

Ability to cooperate with others at all levels including leadership

Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.

Effective written and verbal communication skills.

Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioM\u00E9rieux including but not limited to training, troubleshooting, and consultation. This product knowledge is used to support sales growth through delivering exceptional technical support. Manages the complaint handling process to ensure the timely, accurate resolution of customer complaints and will also coordinate efforts with other internal and field support teams to provide world-class support for all customers. Promotes teamwork and cooperation, removes barriers to productivity, and creates an enthusiastic/positive work environment.

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Prioritize answering customer inquiries, both internal and external, per established guidelines and document in the enterprise resource planning (ERP) system. Provide world class customer support with consistent follow up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.

Responsible for initiating, managing, and resolving customer complaints and suggestions. Will also determine if a complaint needs to be escalated for further investigation requiring the expertise of other departments.

Perform on-call duties as needed to provide 24-hour technical support to customers.