Sr. Product Manager, Dialpad Support

Own product strategy and roadmap for the contact center business line, defining what to build, when to do it, and why it matters.

Develop a deep understanding of customer pain points and business opportunities across industries, segments, and geographies through research, data analysis, and direct engagement to inform and support your product decisions and guide prioritization.

Lead the ideation, design, specification, development, and release of solutions through the entire project lifecycle, leveraging strong working relationships with Engineering, Design, Marketing, and Sales.

Maintain the quality of your product by identifying product and technical issues and actively developing and tracking solutions for a product line used by thousands of agents and supervisors every day.

Measure your impact through quantitative and qualitative data, connecting your work to the business outcomes that customers care about most.

Champion your product, both externally and internally, to generate excitement and ensure alignment, including customer briefings and roadmap discussions.

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI

-driven insights. Visit

dialpad.com

to learn more.

Being a Dialer

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.