Customer Success Manager, Strategic

You have at least 5 years of inside sales, account management, renewal team management and experience with maintenance renewal process.

You’ve used and have working knowledge of Salesforce.com or a similar CRM system.

Previous experience working with Not-for-Profit, Education, or Faith verticals and/or background in software preferred.

Ability to build relationships with large account sets.

Managed large, strategic accounts in prior roles.

Ability to build relationships with key executives, senior management and decision makers both internally and with your customers.

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

100% employer-paid premiums for Medical, Dental, and Vision for employee

70%+ employer-paid premiums for Medical, Dental, and Vision for dependents

401K match

Hybrid work model - 3 days in the office / 2 days remote each week: CO locations

Remote: FL, GA & TN only

At Pushpay, the Strategic Customer Success Manager plays a key role in building and fostering relationships with our key Enterprise customers.

You will be quota-based, where you are responsible for the retention, renewal rate, and increased business in a specific book of accounts, including structuring contract terms and pricing that drive business objectives.

You will interact and build relationships with our customers to ensure they are both using and seeing value from their Pushpay platform.

Your goals will include annual renewal dollars, expansion, and upsell of products, and growing giving through the Pushpay platform.

You are here to ensure customer success by being dedicated to making our customers successful in their deployment, adoption, and usage of Pushpay.

You will do all of this while creating a strong relationship with our customers based on value realization.